Offline License Activation

For air-gapped or internet-restricted machines. Generate a Syfty.lic file on a connected machine, then import it into your offline Syfty Plugin installation.

How this works: Enter the Machine ID from the air-gapped machine and the issued deployment license key. Partners can use their customer's key. We will contact the license server and generate an encrypted Syfty.lic file you can transfer and import manually.

Generate License File

Found in the air-gapped machine's Syfty Plugin Admin UI under License → Machine ID.

The issued deployment key from the license email or Licenses page.

After downloading

Transfer Syfty.lic to the air-gapped machine (USB drive, secure file share, etc.) and follow the Import Instructions tab to load it into Syfty Plugin.

Air-gapped machines only. If your machine has internet access, use the standard online activation in the Syfty Plugin Admin UI instead — it is faster and simpler.

How to Import a .lic File

  1. 1
    Find your Machine ID

    On the air-gapped machine, open Genetec Config Tool and navigate to the Syfty role → License tab. Copy the Machine ID value shown there. If you cannot access Config Tool yet, ask your system administrator.

  2. 2
    Generate the .lic file

    On a machine with internet access, go to the Generate .lic File tab on this page. Enter the Machine ID you copied and the license serial number issued for the customer deployment. Click Generate & Download Syfty.lic. The file downloads after the license server verifies the activation.

  3. 3
    Transfer the file to the air-gapped machine

    Copy Syfty.lic to the air-gapped machine using a USB drive, a secure file share, or whatever transfer method your organization allows. Keep the file unchanged during transfer.

  4. 4
    Import the .lic file in Syfty Plugin

    On the air-gapped machine, open the Syfty Plugin Admin UI (typically at http://localhost:5200). Navigate to License → Offline Activation. Click Upload .lic File, select the Syfty.lic you transferred, and click Import. Syfty Plugin will validate and install the license.

  5. 5
    Verify activation

    After importing, the License page will show Active status along with the expiry date and machine name. If you see an error, confirm that the Machine ID entered in Step 1 matches the machine you are activating on.

Troubleshooting

  • Machine ID mismatch — the .lic file is tied to a specific machine ID. If you entered the wrong ID, generate a new .lic file with the correct one.
  • License expired — contact support@syfty.io to renew your license before attempting offline activation.
  • Max activations reached — contact support to review existing machine activations or request additional capacity before generating another file.
  • Import fails — ensure the Syfty.lic file was not modified or re-compressed during transfer. Transfer as binary, not text.

Still stuck? Contact us at support@syfty.io and include your Machine ID and customer or request reference.